Checkout Ts & Cs

Terms and Conditions

Welcome to julienicaisse.com website. We reserve the right to modify this site and these terms and conditions at any time. You must agree and comply with the terms and conditions before using this site and please read these terms and conditions carefully before placing an order. When ordering any of our products, you agree to be bound by these terms & conditions. You must be at least 18 years old or have parents’ permission to buy from us.

Ring sizing

Please make sure you order the correct ring size. Please e-mail us at info@julienicaisse.com if you need assistance to determine your finger size. If you are buying a ring as a gift or are unsure about the size to purchase, please order “standard size – gift” (choose from drop-down menu). These can be sent back to us for a free sizing (but note you will be responsible to pay for the postage). Rings ordered in a specific size, can be sent back at your own cost for a free adjustment of 2 sizes bigger or smaller. For all other size adjustments, we will charge £20+postage. Please note that once a ring has been adjusted to your specific size it cannot be exchanged or returned. For our international customer please see our ring size chart.

Orders

If the item you order is in stock it will be dispatched within 2-5 working days. If not in stock, please allow 3-4 weeks for delivery. If you order a ring in a specific size, please allow 2 weeks for the ring to be sized for you. For all wedding rings, please allow 4-5 weeks as each ring is handmade to order. If you require an item for a specific date or if you want to check stock availability please e-mail info@julienicaisse.com.

Return and exchange

We hope that you will be completely satisfied with your purchase; however, should you wish you can return items within 14 days of you receiving your order for a full refund (less postage costs). Please contact us via e-mail at info@julienicaisse.com within 7 days of you receiving your item if you wish to return your purchase for a refund. Notification after 7 days will not qualify for a refund.

Returned items must be unworn, in new condition and be in their original packaging for us to be happy to exchange or refund. Regrettably, damaged items cannot be refunded unles