Terms and Conditions
Welcome to julienicaisse.com website. We reserve the right to modify this site and these terms and conditions at any time. You must agree and comply with the terms and conditions before using this site and please read these terms and conditions carefully before placing an order. When ordering any of our products, you agree to be bound by these terms & conditions. You must be at least 18 years old or have parents’ permission to buy from us.
Ring sizing
Please make sure you order the correct ring size. Please e-mail us at info@julienicaisse.com if you need assistance to determine your finger size. If you are buying a ring as a gift or are unsure about the size to purchase, please order “standard size – gift” (choose from drop-down menu). These can be sent back to us for a free sizing (but note you will be responsible to pay for the postage). Rings ordered in a specific size, can be sent back at your own cost for a free adjustment of 2 sizes bigger or smaller. For all other size adjustments, we will charge £20+postage. Please note that once a ring has been adjusted to your specific size it cannot be exchanged or returned. For our international customer please see our ring size chart.
Orders
If the item you order is in stock it will be dispatched within 2-5 working days. If not in stock, please allow 3-4 weeks for delivery. If you order a ring in a specific size, please allow 2 weeks for the ring to be sized for you. For all wedding rings, please allow 4-5 weeks as each ring is handmade to order. If you require an item for a specific date or if you want to check stock availability please e-mail info@julienicaisse.com.
Return and exchange
We hope that you will be completely satisfied with your purchase; however, should you wish you can return items within 14 days of you receiving your order for a full refund (less postage costs). Please contact us via e-mail at info@julienicaisse.com within 7 days of you receiving your item if you wish to return your purchase for a refund. Notification after 7 days will not qualify for a refund.
Returned items must be unworn, in new condition and be in their original packaging for us to be happy to exchange or refund. Regrettably, damaged items cannot be refunded unless they were sold as defective or faulty.
In the case of a return please be aware that you are responsible for the item until it has arrived back to us. As such we advise that you use a trackable and insured method of delivery to enable you to claim against the carrier should your item fail to arrive to us. We cannot accept responsibility for parcels lost in transit. Items being returned from outside of the UK must be marked as “Returned Goods” so as not to incur customs charges. We are unable to accept items for which insufficient postage has been paid or for which there are customs charges.
A prompt refund of the price of the goods will be issued once all the protocol outlined above is adhered to and the item is received by us. The account used for the original purchase will be credited with the original price.
If there is any problem with your refund, we will contact you. For all returns, you will be required to arrange and pay for the return of the products to us.
To exchange your item, please return it to us for a refund and then please purchase your replacement item from our online shop.
Please contact us via e-mail info@julienicaisse.com before returning the item.
Items that do not qualify for an exchange or refund
Unfortunately, we do not accept exchange or refund on rings that have been adjusted to your specific size (please see ring sizing above for more information).
We are unable to accept returns on earrings due to hygiene reasons.
Bespoke pieces do not qualify for a return or a refund. A 50% deposit will be required before we begin the making of your piece. Please note this deposit is non- refundable.
Lost item
In the unlikely event that you do not receive your item within the delivery period stated, please contact us immediately via e-mail info@julienicaisse.com. We must be notified within 14 days to be able to track the parcel.
Custom charges
Please note that you are responsible for any and all duties and customs charges that may be incurred.
Items being returned from outside of the UK must be marked as “Returned Goods” so as not to incur customs charges. We are unable to accept items for which there are customs charges.
Shipping info
For U.K customers, items are shipped via Royal Mail “next day special delivery” (next day delivery).
For our E.U, U.S & Canada customers, orders under £299 are shipped via Royal Mail International tracked & signed services (3-5 working days delivery to Europe and 5-7 days to U.S & Canada) whilst orders above £300 are shipped via DHL (1-3 working days delivery).
For our customers in the rest of the world, all orders are sent via DHL (1-4 working days delivery).
Exception: Gift vouchers are sent worldwide via royal mail post (free shipping).
If you wish to have your item delivered on a specific day please contact us via e-mail info@julienicaisse.com. All items are handmade therefore please note that it can take up to 5 weeks to receive your order.
Hallmark
All items are hallmarked by the London Assay Office to guarantee the fineness of the metal you are buying.
A hallmark is an official mark or series of marks struck on items that are made of precious metals. This is done to independently verify and guarantee the content of the metal, the year of manufacture, and to distinguish the manufacturer.
Please note that very small items are exempt, but are also made of precious metal. Please see hallmark for more info.
Warranty
Please ensure you take good care of your jewellery, visit jewellery care for tips and advice.
We offer a one-year warranty on all our jewellery against manufacturing defects and workmanship. The warranty becomes void if the product has been subjected to misuse or has been altered by anyone other than Julie Nicaisse Jewellery.
In the rare event that your item has a defect, please e-mail us at info@julienicaisse.com along with images of the defective item and we will be happy to assist you in getting your item repaired.
Please note, the customer will be responsible for any delivery charges related to a warranty repair. We reserve the right to void the warranty on any item that shows signs of modification, abuse or damage from beyond normal wear. We will not be responsible for lost or stolen items.
Thank you for taking the time to read this information.
