Terms and conditions
Welcome to julienicaisse.com website. We reserve the right to modify this site and these terms and conditions at any time. You must agree and comply with the terms and conditions before using this site and please read these terms and conditions carefully before placing an online or bespoke order. When ordering any of our products, you agree to be bound by these terms & conditions. You must be at least 18 years old or have parents’ permission to buy from us.
Online orders
Description
All orders placed online via our website shop
Sizes
Rings
Please make sure you order your jewellery in the correct ring size. If you are buying a ring as a gift or are unsure about the size to purchase, please choose “standard size – gift” from drop-down menu. These can be sent back to us unworn and within 1 months of purchase for a free sizing (but note you will be responsible to pay for the postage back to us).
Rings ordered in a specific size, can be sent back at your own cost for a free adjustment of 2 sizes bigger or smaller. For all other size adjustments, you will be charged for a resize + postage fee.
Please note that once a ring has been adjusted to your specific size it cannot be exchanged or returned.
The most accurate way of finding out your ring size it is to visit your local jeweller for an in-person sizing. When shopping for a ring online or buying a ring for someone else, if you are unsure about the size, we suggest that you order a DIY ring sizer and refer to our size guide before placing your order.
For our international customer please see our ring size chart.
Bangles and Bracelets
Please make sure you order your jewellery in the correct size. For bangle and bracelet sizes, please refer to our size guide.
If you need help to determine your size, please e-mail us at info@julienicaisse.com.
Time frame
If the item you order is in stock it will be dispatched within 2-5 working days. If the item is not in stock, please allow 4-6 weeks to receive your order.
If you order a ring or a bangle in a specific size, please allow 2 weeks for the item to be sized for you.
For items marked as “made to order”, please allow 8 weeks to receive your order.
If you wish to have a stock item personalised/customised, please get in touch at info@julienicaisse.com for more info.
If you require an item for a specific date or if you want to check stock availability, please e-mail info@julienicaisse.com.
Return and exchange
We hope that you will be completely satisfied with your purchase; however, should you wish, you can return items within 14 days of you receiving your order for a full refund (less postage costs). Please contact us via e-mail at info@julienicaisse.com within 7 days of you receiving your item if you wish to return your purchase for a refund. Notification after 7 days will not qualify for a refund.
Returned items must be unworn, in new condition and be in their original packaging for us to be happy to exchange or refund. Regrettably, damaged items cannot be refunded unless they were sold as defective or faulty.
In the case of a return please be aware that you are responsible for the item until it has arrived back to us. As such we advise that you use a trackable and insured method of delivery to enable you to claim against the carrier should your item fail to arrive to us. We cannot accept responsibility for parcels lost in transit. Items being returned from outside of the UK must be marked as “Returned Goods” so as not to incur customs charges. We are unable to accept items for which insufficient postage has been paid or for which there are customs charges.
A prompt refund of the price of the goods will be issued once all the protocol outlined above is adhered to and the item is received by us. The account used for the original purchase will be credited with the original price.
If there is any problem with your refund, we will contact you. For all returns, you will be required to arrange and pay for the return of the products to us.
To exchange your item, please return it to us for a refund and then please purchase your replacement item from our online shop.
Please contact us via e-mail info@julienicaisse.com before returning the item.
Items that do not qualify for an exchange or refund
Unfortunately, we do not accept exchange or refund on items that have been ordered in a specific size, such as rings. (please see sizes above for more information).
We are unable to accept returns on earrings due to hygiene reasons.
Made to order, customised/personalised and bespoke pieces do not qualify for a return or a refund.
Made to order and customised pieces
Description
Customised/personalised pieces are items from our online shop that have been altered from their original design upon the client’s request. To discuss a customisation or to place an order, please contact us at info@julienicaisse.com.
Made to order jewellery are pieces listed on our online shop that are handmade to order. We do not keep these items in stock. They are marked as “Made to order” in the product description and are available to order online.
Time frame
For items marked as “made to order”, please allow 8 weeks to receive your order.
For customised/personalised pieces, please get in touch at info@julienicaisse.com for an estimate date of completion. This will depend on the complexity of the customisation.
Important Info
Made to order and customised/personalised pieces do not qualify for a return or refund. Any alteration in size or design requested by the client once the crafting process has begun may incur extra charges.
Bespoke orders
Description
A bespoke jewellery is a one-off and a unique piece that is designed and made specially for you. For more info, please visit our Bespoke page.
Time frame
Once the final design has been agreed and we received your 50% deposit, it will take between 6-12 weeks for your order to be completed, to allow time for fabrication and hallmarking at the London Assay Office. Some pieces might also require the skill of a hand engraver or a professional stone setter, which can add to the turnaround time. We aim to reduce turnaround times whenever we can, but please keep in mind that at busy times of the year – such as Christmas or during the summer holidays – turnaround times may be longer.
If during the making process we ask you to pop in for a fitting or ask you to confirm some details such as the engraving, it is very important that you send us a prompt response. A late response from your part will delay the estimate completion date given to you when you placed your order. And might result in your piece not being ready on time.
Important Info
Please note, bespoke pieces and re-modelled jewellery do not qualify for a return or refund. Any alteration in size or design requested by the client once the crafting process has begun may incur extra charges. A 50% deposit will be required before we begin the making of your piece. Please note this deposit is non – refundable.
Jewellery sizes
We like to size your finger or wrist in person so we can get an exact size measurement for you. If we are making a ring, we may ask you to pop in for a fitting to ensure the ring fits comfortably before the stones are set or any engraving begins.
If you are unable to travel to the studio for a sizing, please refer to our size guide. And if you are providing us with your own ring/bangle/bracelet size, please take every precaution to be as precise as you can. It is your responsibility to get this information right and we cannot be held responsible for incorrect sizing. We will make your jewellery to your instruction and any error on your part may result in extra costs for resizing or a full remake.
Most rings can be resized after purchase, but not all, so it is better to get it right the first time.
In certain circumstances, for example if you are purchasing an engagement and we are unable to size in person, we might agree to offer a free adjustment of 2 sizes bigger or smaller. But the ring will have to be returned to us unworn and within 2 months of purchase. All other size adjustments will result in extra costs for resizing.
If you need help to determine your size, please e-mail us at info@julienicaisse.com.
Design & design fee
Before we begin working on your design, we will ask you for a design fee. This fee is non-refundable once the work has begun. This fee is to cover for our time spend in research and working on your project.
All bespoke designs created by Julie Nicaisse Jewellery are copyright of Julie Nicaisse Jewellery. No permission is given by Julie Nicaisse Jewellery in respect of the reproduction or use for commercial purposes of any Julie Nicaisse Jewellery bespoke designs.
If you decide not to proceed with the production of the design, we have created for you, we reserve the right to use the design for other purposes.
However, if we create a bespoke piece for you, we can guarantee that the design will be a one-off.
Stone sourcing service
We offer a stone sourcing service for clients commissioning a bespoke piece from us. Over the years we have built a network of trusted diamond and coloured gemstones suppliers to bring you high quality stones.
During our initial design consultation, we will offer guidance on diamonds or coloured gemstones based on your style and budget.
After receiving your design fee, we will source a stone that match your criteria. If you wish to view a specific range of coloured gemstones or diamonds, we can arrange for suppliers to send us a small selection to the studio. We will then invite you in to choose a stone*. Alternatively, photographs or videos of the stones can be sent to you via email.
* Please note, if you cancel your stone viewing appointment or change your mind, there will be a charge of £30 (to cover for the shipping of the gemstone to us and back to the supplier).
Buying a gemstone
If you wish to purchase a stone, we will send you an invoice for full price of the stone. After choosing a stone, we may hold it for you for a maximum of 5 days, during which we will need to receive your payment. Once your payment has been received, we will be able to reserve the stone for you. If your payment is not received within 5 days after you have agreed to buy the stone, the stone will be returned to our supplier and made available to other buyers, therefore we cannot guarantee that it will remain available to purchase at a later date.
Working with a client’s stone
If you wish for us to create a piece using a stone that you own, the stone will have to be assessed for existing damage and its suitability to be mounted. There are certain risks when working with stones of unknown history and we cannot guarantee how sound a stone is and therefore will not be held responsible for damage and breakages. We hold no responsibility, other than that of loss, for working with a client’s stone. All work is carried out at the customer’s own risk. This includes stones breaking during setting.
Quotes
Due to the constant fluctuation of precious metal prices, quotations are only valid for a period of 7 days.
Payments
We prefer to receive payments via bank transfer, but we also accept card payments at the studio.
The design fee is due before we begin to work on your design and before we source a stone for you. This fee is non-refundable once the design process has begun.
If you decide to buy a diamond or gemstone for your bespoke project, the payment for the stone will be require in full within 5 days of the receipt of the invoice.
The initial deposit of 50% is payable before making begins. Please note that this deposit is non-refundable.
The remaining balance is payable upon completion of the piece, before or upon collection, or prior to shipping.
Jewellery re-modelling
Description
Jewellery re-modelling is where we use your old inherited sentimental pieces and give them a new lease of life by turning them into a modern, wearable piece that will be cherished once again.
A remodelled jewellery is also a bespoke piece that has been specially designed and made for you. Therefore, the terms and conditions for bespoke orders also apply to jewellery remodelling.
Upcycling your metal
If you would like to melt existing jewellery for re-use in a new design then the carat of the metal will have to be taken into consideration to be kept in line with Hallmarking standards. We will advise on the best course of action on appraisal of your gold.
Please note that when your gold is melted down and reworked, you will lose between 10% and 25% of its original weight. If there is a need for fresh metal to be added to your gold, we will inform you before any work begins.
Due to the various metals used to alloy gold, some alloys can be brittle and can cause the gold to crack. If this is the case with your gold, we will not be able to use your metal. But we will offer to take it to our scrap metal merchant in exchange for cash. The cash will be used towards fresh metal for your new design.
We do not accept commission for silver jewellery remodelling.
Re-mounting your stone(s)
Whilst we take the greatest of care, there are certain risks when working with stones of unknown history. Once the stones are un-set from the mount, they will be assessed for existing damage and their suitability to be re-mounted. But we cannot guarantee how sound a stone is and therefore will not be held responsible for damages and breakages. We regret that we will not accept to re-set a client’s emerald or opal, this is due to the fragile nature of these gemstones.
Julie Nicaisse Jewellery holds no responsibility, other than that of loss, for working with a client’s stone.
All re-modelling is carried out at the customer’s own risk. If a stone does break and you would like to replace it then we will quote for this on a reasonable and case by case basis. This includes stones breaking during re-setting.
If you own a chipped gemstone, it might not all be lost, in most cases the stone can be re-cut. Scratched gemstones, can also be re-polished and restored to their original lustre. We work with a trusted lapidary who can restore pre-owned gemstones.
Remodelled jewellery hallmarking
It is required by the Assay Office that all jewellery that has been re-modelled must be re-hallmarked.
Other info
Please see bespoke jewellery T&C above for more info
Collecting your piece
Your bespoke jewellery as well as your online order can be collected directly from our studio in south London. Please contact us prior your visit to arrange a collection date & time.
For bespoke orders, if you are unable to collect, we will offer to post your order to you. If you live locally, we can also deliver your piece to you in person free of charge. However, if you decide to have your order delivered to you (via Royal Mail special delivery) you will be responsible to pay for the postage.
Bespoke orders not collected within a month of completion may result in extra charges to cover for the cost of insurance and storage.
Delivery
Packaging
Your jewellery will come beautifully presented in a Julie Nicaisse Jewellery branded eco-friendly box accompanied by care instruction card.
Your parcel will be posted in a plain black cardboard shipping box.
All our stationary, boxes & packaging are made using FSC certified or recycled materials.
Lost item
In the unlikely event that you do not receive your item within the delivery period stated, please contact us immediately via e-mail info@julienicaisse.com. We must be notified within 14 days to be able to track the parcel.
Custom charges
Please be aware that the UK has left the EU, anyone purchasing from outside the UK may be charged customs and VAT duties as their items enter their own country. These duties are set by the government of each country and are outside our control. You are responsible for any and all duties and customs charges that may be incurred.
Items being returned from outside of the UK must be marked as “Returned Goods” so as not to incur customs charges. We are unable to accept items for which there are customs charges.
Shipping info
Please note that due to the new GPSR (General Products Safety Regulation) rules, we can no longer ship to the E.U and Northern Ireland. We hope that we will be able to ship again to our E.U and NI customer in the future.
For U.K customers, items are shipped via Royal Mail “next day special delivery” (next day delivery).
For our E.U and international customers, orders under £250 are shipped via Royal Mail International tracked & signed services (3-5 working days delivery to Europe, 5-7 for the rest of the world) whilst orders above £250 are shipped via DHL Express (1-4 working days delivery).
For our customers in the rest of the world, all orders are sent via DHL (1-4 working days delivery).
Exception: Gift vouchers are sent worldwide via royal mail post (free shipping).
If you wish to have your item delivered on a specific day, please contact us via e-mail at info@julienicaisse.com.
All items are handmade therefore please note that it can take up to 8 weeks to receive your order.
Gift vouchers
All gift vouchers are redeemable online and can also be used towards a bespoke order.
Please note all gift vouchers will expire 6 months after the purchase date.
Gift vouchers can be sent to the gift recipient’s address at your request. Please contact us at info@julienicaisse.com prior to dispatch.
Hallmark
All items are hallmarked by the London Assay Office to guarantee the fineness of the metal you are buying.
A hallmark is an official mark or series of marks struck on items that are made of precious metals. This is done to independently verify and guarantee the content of the metal, the year of manufacture, and to distinguish the manufacturer.
Please note that very small items are exempt, but are also made of precious metal.
Please see hallmark for more info.
Warranty
Please ensure you take good care of your jewellery, visit our jewellery care guide for tips and advice.
We offer a one-year warranty on all our jewellery against manufacturing defects and workmanship. The warranty becomes void if the product has been subjected to misuse or has been altered by anyone other than Julie Nicaisse Jewellery.
We recommend you check your stone settings regularly to make sure the stones mounted in your jewellery have not become loose. If you do notice any movement, please return your piece to us for an inspection. Julie Nicaisse Jewellery will not be held responsible for the loss of stones after purchase.
In the rare event that your item has a defect, please e-mail us at info@julienicaisse.com along with images of the defective item and we will be happy to assist you in getting your item repaired.
Please note, the customer will be responsible for any delivery charges related to a warranty repair. We reserve the right to void the warranty on any item that shows signs of modification, abuse or damage from beyond normal wear. We will not be responsible for lost or stolen items.
Privacy Policy
Please see privacy policy page
Copyright
All products sold by Julie Nicaisse Jewellery are copyright of Julie Nicaisse Jewellery. No permission is given by Julie Nicaisse Jewellery in respect of the reproduction or use for commercial purposes of any brand names, logos, photographs, designs and any other material shown on the Julie Nicaisse Jewellery website.
ALL RIGHTS RESERVED.
Thank you for taking the time to read this information.