Terms and conditions

Welcome to julienicaisse.com website. We reserve the right to modify this Site and these terms and conditions at any time. You must agree and comply with the terms and condition before using this Site. So please read these terms and condition carefully before placing an order. By ordering any of our products, you agree to be bound by these terms & conditions.
You must be at least 18 years old or have parents’ permission to buy from us.

Ring sizing:

Please make sure you order the correct ring size. Please e-mail us at info@julienicaisse.com if you need assistance to determine your finger size. If you are buying a ring as a gift and are unsure about the size to purchase, please order “gift – no-sizing” (choose from drop down menu), those can be send back to us for a free sizing. (Note you will be responsible to pay for the postage). Rings ordered in a specific size, can be send back at your own cost for a free adjustment of 2 sizes bigger or smaller. For all other sizes adjustment we will charge £20+postage. Please note that once a ring has been adjusted to your specific size it cannot be exchanged or returned.
For international customer see my size chart ring size.

Orders:

If the item is in stock, it will be dispatched within 5 working days. All items are handmade so please allow 3-4 weeks if the item is not in stock. If you order a ring in a specific size please allow 2-3 weeks for the ring to be sized for you. If you require an item for a specific date or if you want to check stock availability please e-mail info@julienicaisse.com.

Return & exchange

I hope you will be completely satisfied with your purchase; however should you wish, you can return items within 14 days of you receiving your item for a full refund (less postage costs). Please contact us via e-mail at info@julienicaisse.com within 7 days of you receiving your item if you wish to return your purchase for a refund. Notification after 7 days will not quality for a refund.

Items must be unworn and in new condition, they need to be returned with their original packaging and we will be happy to exchange or refund. Regrettably, items damaged by your part cannot be refunded unless or they are defective or faulty.

Items that do not qualify for an exchange or refund

Unfortunately we do not accept exchange or refund on rings that have been adjusted to your specific size. (Please see ring sizing above for more information)

Please be aware that you are responsible for the item until such time as they are received by us. As such we advise that you use a trackable and insured method of delivery, to enable you to claim from the carrier should your item fail to arrive to us. We cannot accept responsibility for parcels lost in transit. Items being returned from outside of the UK must be marked as “Returned Goods” so as not to incur customs charges. I am unable to accept items for which insufficient postage has been paid or for which there are customs charges.

A prompt refund of the price of the goods will be issued once all the information referred to above is received. The account used for the original purchase will be credited with the original price.

If there are any problems with your refund, we will contact you. For all returns, you will be required to arrange and pay for the return of the products to us.

To exchange your item, please return it to us for a refund. Then please purchase your replacement item from our shop.

Please contact us via e-mail info@julienicaisse.com before returning the item.

Lost item

In the unlikely event that you do not receive your item within the delivery period stated, please contact us immediately via e-mail julienicaisse@hotmail.com. We must be notified within 14 days to be able to track the parcel.

Customs charges

Please note that you are responsible for any and all duties and customs charges that may be incurred.

Items being returned from outside of the UK must be marked as “Returned Goods” so as not to incur customs charges. We are unable to accept items for which there are customs charges.

Shipping info

Items are shipped via special delivery “next day” for U.K customers and via Airsure for customers outside the U.K.

If you wish to have your item delivered on a specific day please contact me via e-mail julienicaisse@hotmail.com. All items are handmade therefor please note that it can take up to 4 weeks to receive your order.

Hallmark:

All items are hallmarked by the London Assay Office to guarantee the fineness of the metal you are buying.

A hallmark is an official mark or series of marks struck on items made of precious metals, to guarantee the metal content, the year it was manufactured and to distinguish his manufacturer.

Please note that very small items are exempt, but are also made of precious metal. Please see hallmark for more info.

Warranty:

Please ensure you take good care of your jewellery see jewellery care for tips and advice.

We offer a one year warranty on all our jewellery against manufacturing defects and workmanship. The warranty becomes void if the product has been subjected to misuse or has been altered by anyone other than Julie Nicaisse Jewellery.

In the rare event that your item has a defect, please e-mail us at info@julienicaisse.com along with a picture of the defected item and we would be happy to assist you in getting your item repaired.

Please note, the customer will be responsible for any delivery charges related to a warranty repair. We reserve the right to void the warranty on any item that shows signs of modification, abuse or damage beyond normal wear. We will not be responsible for lost or stolen items.

Thank you for taking the time to read this information.